Guarantee Policy

1. 100% Satisfaction Guarantee

• We are confident in the quality of our products and want you to be as well. If you or your pet are not completely satisfied with your purchase, you may return the product for a full refund or exchange, subject to the terms below.

• Conditions:

  • The product must be returned within 30 days of the purchase date.
  • The product must be in its original condition, unopened, and unused.
  • Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

2. Product Quality Guarantee

• Our products are made from the finest ingredients and undergo rigorous quality control to ensure they meet our high standards. If you receive a product that is damaged, defective, or not as described, we will gladly replace it at no additional cost.

• Conditions:

  • You must notify us of the issue within 14 days of receiving the product.
  • The defective or damaged product must be returned to us, unless otherwise instructed.
  • We may request photos or other documentation to assess the issue before processing a replacement.

3. Money-Back Guarantee

• If our probiotic supplement does not meet your expectations or if you do not see the desired results in your pet, we offer a money-back guarantee.

• Conditions:

  • You must have used the product as directed for at least 30 days.
  • Refund requests must be submitted within 60 days of purchase.
  • A partial refund may be issued if the product has been used, based on the amount remaining.

4. Exclusions

• The following situations are not covered by our Guarantee Policy:
  • Products that have been opened, used, or tampered with (unless defective or damaged).
  • Products returned after 30 days of purchase (unless covered by the Money-Back Guarantee).
  • Products purchased from unauthorized sellers or third-party retailers.

5. How to Make a Claim

• To make a claim under our Guarantee Policy, please follow these steps:
  • Contact Us: Reach out to our customer service team at info@bizovit.co.uk with your order number, product details, and a brief description of the issue.
  • Return the Product: If required, return the product to us at the address provided by our customer service team. Please ensure the product is securely packaged to avoid damage during transit.
  • Processing: Once we receive the returned product, we will process your refund, exchange, or replacement within 5-7 business days. Refunds will be issued to the original payment method.

6. Changes to Our Guarantee Policy

• We may update or modify this Guarantee Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date.

7. Contact Us

• If you have any questions about our Guarantee Policy, please contact us:info@bizovit.co.uk

We are committed to providing the best products and customer experience for you and your pets.

Thank you for shopping with Bizovit Pet Shop and Care!